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How it works
Kleard is the consultancy. The licensed partner is regulated.
Kleard is a consultancy. We hold the client relationship and make the introductions; a licensed partner holds the licence and carries out every regulated activity behind it. Here is exactly where the line sits, so providers and clients know precisely who is responsible for what.
Division of responsibility
Who does what.
Two columns, one rule: everything regulated sits with the licensed partner; the relationship and introductions sit with Kleard.
| Responsibility | Kleard (consultancy) | Licensed partner (regulated) |
|---|---|---|
| Payment licence / authorisation | Not held by Kleard | Holds the licence and authorisation |
| Client sourcing & introduction | Sources clients and introduces them to a suitable partner | Receives vetted, pre-qualified client referrals |
| Client relationship | Owns the relationship; single point of contact | Supports the relationship; direct regulated contact where required |
| Onboarding & checks | Helps the client prepare and submit the application | Runs onboarding and all identity and business checks |
| Approval decision | No, not Kleard's decision | Reviews every application and makes the approval decision |
| Account setup | Coordinates the process | Sets up the client's account and takes them live |
| Payment processing | No | Processes transactions under its licence |
| Paying out funds | No | Pays funds out to the client |
| Holding client funds | Never holds client funds | Holds and protects funds as required |
| Flow of funds | Receives only its own consultancy fees and commissions, by bank transfer | All client payments and funds flow through the licensed partner |
| Compliance monitoring & reporting | Refers any concerns to the partner | Runs all compliance monitoring and regulatory reporting |
| Disputes | Helps coordinate on the client's behalf | Manages disputes end to end |
| Pricing & fees | Agrees its own commercial terms | Sets and applies its own fees |
| Contract for the regulated service | No | The client contracts with the partner for the regulated service |
| Ongoing account management | Day-to-day coordination and support | Delivers and maintains the regulated service |
In short: the licence, the payments, the approvals and the client funds are the licensed partner's responsibility, not Kleard's.
In plain terms
Kleard is the layer that brings and keeps the relationship.
The client deals with Kleard. The regulated service is delivered by a licensed partner sitting behind us. Neither side does the other's job, and that separation is the point.
- Kleard is the consultancy; the licensed partner holds the licence
- Every regulated activity is performed by the licensed partner
- Client funds are held and paid out by the licensed partner
- The client keeps one relationship; the partner keeps the licence
The flow, start to finish
From introduction to live.
- 01
Introduction
Kleard scopes the business and confirms the payment setup that fits.
- 02
Partner selection & application
Kleard introduces the client to a suitable licensed partner and helps prepare the application; the partner runs onboarding and its own checks.
- 03
Review & approval
The licensed partner reviews the application, makes the approval decision, and sets the client up. This decision is the partner's, not Kleard's.
- 04
Live & managed
The partner runs the service under its licence; Kleard stays the single point of contact and coordinates day to day.
Clear on the model? Let's talk.
If you're a licensed provider assessing Kleard as a partner, or a business that needs a setup, get in touch and we'll take it from there.