Privacy Policy

This policy is issued by Kleard Ltd (“Kleard”, “we”, “us”), a payments introducer, and a company registered in England and Wales (Company No. 17318658) with its registered office at 37th Floor, 1 Canada Square, London E14 5AA.

We take your privacy seriously. This policy explains what personal information we collect when you visit our website or use our services, why we collect it, who we share it with, and the rights you have over it.

1. Information we collect

• Identity and contact details — your name, work email address, phone number and company name, typically provided through our enquiry form or during a consultation.
• Business information — details about your business and how you need to get paid, and the documentation needed to introduce you to a licensed partner.
• Enquiry and relationship information — where we introduce you to a licensed partner, limited information relating to that introduction and our ongoing relationship with you. Kleard does not process payments or hold funds, so we do not hold your transaction or settlement data.
• Technical data — limited technical information (such as IP address and browser type) processed by our hosting provider as part of serving the website securely. We do not use cookies or tracking technologies.

2. How we use your information

• To respond to your enquiries and provide our services;
• To introduce you to a suitable licensed partner and coordinate the relationship;
• To carry out identity verification and other compliance checks, where required;
• To manage your relationship with us and provide ongoing support;
• To send you relevant updates or market commentary, where you have consented to receive them;
• To improve our website and services;
• To comply with our legal and regulatory obligations.

3. Legal basis for processing

We rely on one or more of the following lawful grounds under UK data protection law:

• Contract — processing needed to provide the services you have asked for;
• Legitimate interests — running and improving our business in ways you would reasonably expect;
• Legal obligation — where the law or a regulator requires us to process or retain information;
• Consent — for example, for marketing communications, which you can withdraw at any time.

4. Sharing your information

We never sell your personal data. We share it only where necessary to provide our services or where the law requires, including with:

• Licensed partners, so they can provide the payment services arranged for you;
• Identity-verification and compliance service providers;
• Our professional advisers, such as lawyers and accountants;
• Regulators and authorities — such as the FCA, HMRC or law enforcement — where we are legally required to do so.

Anyone we share your data with is required to handle it securely and in accordance with data protection law.

5. Data retention

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as the law requires. Because of financial-services record-keeping requirements, client information is typically retained for a minimum of five years after our relationship ends.

6. Your rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data, in certain circumstances;
• Object to, or ask us to restrict, certain processing;
• Receive your data in a portable format;
• Withdraw any consent you have given, at any time.

To exercise any of these rights, contact us using the details in section 10.

7. Cookies

Our website does not set cookies and does not use analytics, advertising or tracking technologies. That is why you will not see a cookie consent banner on this site — there is nothing to consent to. If this ever changes, we will update this policy and ask for your consent where the law requires it.

Our website and contact form are hosted by Netlify, and enquiry emails are handled by Microsoft 365. These providers process limited technical data (such as IP addresses) on our behalf as processors, solely to deliver the service securely.

8. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed fully secure, but we work to protect your data in line with good industry practice.

9. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised “last updated” date, and we encourage you to review it periodically.

10. Contact us

For any questions about this policy or how we handle your data:

• Email: hello@kleard.io
• Telephone: +44 20 8264 8889
• Post: Kleard Ltd, 37th Floor, 1 Canada Square, London E14 5AA

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.